How to make sure you get a good and genuine product?
1- Search for what you need
2- Filter with fulfilled with Amazon
3- If you did not find what you need in this filter
4- Check the seller reviews
5- Check the item reviews
6- Check the “more offers” box for more seller’s options and products conditions.
How to save more on your purchases from Amazon.eg?
1- Check Amazon.eg store page at WaffarX for the latest offers and deals
2- Pick your preferred deal and click shop now
3- Shop through WaffarX to get up to 7% Cash Back on your orders
4- Pay with credit cards that offer Cash Back on payments
5- Shop during shopping events
What are shopping events and when do they occur?
Amazon.eg offers discounts and deals along the year in some specific dates which usually occur on holidays or special days like Ramadan or Back to School season and sometimes it happens for no reason at all, however, it is good and will benefit the customer so why not? Always check Amazon.eg store page to find the latest deals, promotions and coupons to help you save even more with Cash Back.
What orders are entitled to free shipping?
Orders that include 200 EGP or more of eligible items that are Fulfilled by Amazon, qualify for FREE Shipping.
What are the payment methods available at Amazon.eg?
Credit Card (Visa/ Master Card)
Debit Card (Visa/ Master Card/ Meeza)
You can also use Amazon.eg Gift Card Balance to pay for your order.
You can pay for Cash on Delivery orders using cash at the time of delivery.
Amazon.eg Delivery
- Metro Areas (Cairo, Giza and Qalyoubia): Same day delivery, Next day delivery or 1-2 days
- Other Metro Areas : Next day delivery or 1-3 days
- Non Metro Areas : 2, 2-4 or 3-5 days
- Remote Areas : 4-6 days
Installment system from Amazon.eg:
Installments is one of the payment methods available on Amazon.eg. It allows you to pay for your orders in easy monthly installments, provided you have a card from any of the following banks or payment partners mentioned below. The Installment payment method is available on the following cards:
- All major credit cards that are issued by any of the following banks. Attijariwafa bank, Banque Misr, CIB, Emirates NBD bank, Alex bank, Arab Bank, Bank Audi, and Mashreq bank
- If your order is eligible for purchase on Installments, you will see the Installment option with a table of Installment providers with their corresponding rates and tenures offered. Installment purchases using a credit card varies between card issuers.
Installment Plans Offered
Installment PlanInterest RateProcessing Fees6 months
12 and 18 months
24 and 36 months
3.55%
3.45%
3.30%
0 EGP
Installment PlanInterest RateProcessing Fees6 and 12 months
18 and 24 months
36 months
48 months
2.80%
2.50%
2.50%
2.50%
0 EGP
Installment PlanInterest RateProcessing Fees6 months
12 months
18, 24 and 36 months
0%
0%
1.75%
7% Admin fee
14% Admin fee
-
Installment PlanInterest RateProcessing Fees6 Months
10 Months
12 Months
18 Months
24 Months
30 Months
36 Months
11.06%
17.72%
18.76%
28.11%
37.91%
48.14%
58.78%
0 EGP
Installment PlanInterest RateProcessing Fees6 months
9 months
12 months
18 months
24 months
36 months
0% for all installment plans
6.5%
9%
11.50%
15.5%
20%
26.5%
Installment PlanInterest RateProcessing Fees6 months
12 months
18 months
24 months
36 months
0%
0%
0%
0%
0%
10%
16%
22%
29%
37%
Installment PlanInterest RateProcessing Fees6 months
12 months
18 months
24 months
36 months
1.36%
1.92%
1.66%
1.71%
1.93%
0 EGP
Installment PlanInterest RateProcessing Fees3 months6 months
9 months
12 months
3.75%7.50%
11.25%
15.00%
0 EGP
Installment PlanInterest RateProcessing Fees6 and 12 months
18 and 24 months
36 and 48
2.95%
0 EGP
Installment PlanInterest RateProcessing Fees6 months and 12 months2.70%0 EGP
Banks with a minimum amount of 1000 EGP or more
Installment PlanInterest RateProcessing FeesMinimum Amount3 months
6 months
9 months
12 months
24 months
36 months
0%
0%
0%
0%
0%
0%
7%
10%
13%
16%
27%
36%
1000 EGP
2000 EGP
2000 EGP
2000 EGP
3000 EGP
4000 EGP
The following eligibility conditions are applicable for Installment as a payment option.
- Installment cannot be used in combination with your Amazon Gift Card balance or with any other payment method. You will need to deselect your Amazon Gift Card balance during checkout and pay in full with Installments only.
- Installment purchases using a credit card varies between card issuers.
Your card issuing bank has the discretion to either approve or reject an order placed using the Installment payment option on the basis of your eligibility for a loan. You can approach your bank to understand why the Installment was not approved.
If your bank rejects your request, the order will not be converted into an Installment payment plan.
How it works?
If you have an eligible card, complete the steps below.
1- Select your payment method.
2- Choose an EMI plan from the dropdown list.
3- click “continue”.
4- Review order and click “Place Your Order and Pay”.
Installment Repayment
On credit card:
- As soon as you complete your order on Amazon.eg, you will see the full amount charged on your credit card.
- After 3-5 days, your bank will convert this into an Installment.
- Your credit limit will be reduced by the total amount of your order value that is converted into an Installment. For example, if you have made a 3-month EMI purchase for an EGP 2,500 order and your credit limit is EGP 6,000, then your bank will block your credit limit by EGP 2,500 and your available credit limit after the purchase will be EGP 3,500. As and when you pay your Installment every month, your credit limit will be released accordingly.
If you have any questions in this regard, you should contact your issuing bank.
Installment Cancellation
If you cancel or return an order purchased using Installment within 3 business days, Amazon will refund the entire purchase amount to your credit card within 3 to 5 business days and the Installment will be cancelled. Should the Installment plan be cancelled more than 3 business days after the order is placed, you will then need to contact your bank to confirm how the Installment plan on your credit card has been modified, or for any queries on foreclosure.
Amazon.eg Return Policy
Items shipped from Amazon.eg can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a Market place seller or third party seller), your return will be sent back to the seller instead of Amazon.eg. While most sellers offer a returns policy equivalent to that of Amazon.eg, some seller returns policies may vary.
You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the Seller profile page. To view the seller's return policy, once you've ordered, you can select your order in the Online Returns Center.
Then click the seller profile link in the relevant order. This will take you to an At a Glance page about that Seller. From there, you can read more about the Seller's return policy by clicking on the link below the Returns and Refunds Policy heading towards the bottom right of the page. If not specified in the Seller's Returns and Refunds policy, the order will default to a 15 days return policy.
Marketplace sellers must either provide a return address within Egypt, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee Refund request to seek help with your return.
Automotive Items
If you have purchased an automotive item shipped from and sold by Amazon.eg that is defective and is covered by a manufacturer’s published warranty, Amazon will either replace the item or refund the cost of the item for the life of the published warranty.
Baby Items
Baby items (excluding clothing sizes 0-24 months) can be returned within 30 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes Free Returns messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.
Clothing and Accessories
*You can return clothing and accessories within 15 days of receipt of shipment.
* Free Returns only apply to Fulfilled by Amazon product(s). It does not apply to the same product(s) fulfilled by Marketplace sellers.
* To be eligible for Free Returns, items returned must be in new and unworn condition in the original packaging for a full refund in accordance with our returns policy.
* All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product.
* Any product(s) returned without original documentation will be rejected.
* Any product(s) that have been resized, damaged or otherwise altered after delivery will be refunded partially.
* If you selected self-ship shipping option, eligible product(s) must be returned using a trackable shipping method.
* Amazon will process your return and issue a full refund with no deduction for shipping after receiving your return of the eligible product(s).
* If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Amazon may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with Amazon's general returns policy. In addition, some special product, order, or handling fees may still apply.
Collectibles (sports & entertainment)
*If you select self-ship shipping option, you must return collectible items with a value of 700 EGP or more using a trackable method. Items with a value more than 7000 EGP, must also be insured.
* All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
* Any items returned without original documentation will be rejected.
* Before shipping a return, photograph the item for your records.
Computers and Electronics
* New desktop, laptops, or tablets (excluding Kindle E-readers) purchased from Amazon.eg that did not start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 15 days of purchase.
* Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
* Outside the 15 days return period, customer requests to return such products because they are not working should be directed to the customer service to assess the claimed fault and decide if a refund is appropriate.
* New, used, and refurbished products purchased from Marketplace sellers are subject to the returns policy of the individual seller.
Fine Art
* If you select self-ship shipping option, Fine Art items with a value of 700 EGP or more must be returned using a trackable shipping method. Items with a value more than 7000 EGP must also be insured.
* All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
* Any Fine Art item returned without original documentation will be rejected.
* Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
* Before sending a Fine Art return, photograph the item for your records.
Hazardous Materials
* Hazardous materials, including flammable liquids or gases are returnable to Amazon. You need to print a Hazmat Label to return the Hazardous Materials.
Jewelry & Watches
* If you select the self-ship shipping option, Jewelry and watch items with a value of 700 EGP or more must be returned using a trackable shipping method.
* All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
* Any items returned without original documentation will be rejected.
* Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
* Free Returns are available for many Jewelry and Watch items. You will see Free Returns messaging on the detail page for items that qualify.
Grocery
* Grocery items are not returnable to Amazon but may be refundable.
Pet Products
*Pet food and similar products are not returnable to Amazon, but may be refundable.
Video Games
* Video games can be returned unopened for a full refund within 15 days of purchase. Returned video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
Digital Products
* Games, software downloads, books purchased from the Kindle Store and purchases from the Amazon Appstore for Android are not returnable after purchase.